Our ice trays are made from a unique food grade silicone that remains flexible even when frozen, making removing your ice cubes a breeze. But don't let the soft and squishy material fool you - our ice trays are so durable that you could drive a truck over them without damage. We should know, we've tried it!

All our products are free of harmful chemicals such as BPA, BPS, phthalates, and lead.

Please wash your ice tray with warm soapy water before use, and discard the first set of ice cubes you make using your mold.

All ice trays are checked for accuracy and quality at four different stages in our production process. However, if you suspect any issues with your ice tray, please do not hesitate to contact us.

If you order a product using a custom graphic or logo, our art team will send you a proof for review within 2 business days. Depending on the complexity of your artwork, they may need to make some adjustments.

Simple designs work best. For brand owners, we recommend submitting the version of your logo used as your social media profile image or favicon. For non-logo graphics, avoid anything more detailed than an emoji. For more specifics, please see our design guidelines.

If you don’t receive your proof within a week of ordering, please check your spam folder. Any time spent waiting for your approval will extend your delivery timeline.

If we don’t hear from you within 2 weeks of sending the initial proof, we will proceed with the initial proof. However, if your artwork requires major changes or is not usable as submitted, we will pause your order and wait for further direction.

Disclaimer: In submitting graphics or logos to Siligrams, you confirm that you own the artwork or have the necessary rights to use it in this context. Customers are fully responsible for any misuse of third-party intellectual property.

Custom text and monogram ice trays will move forward with production without a proof. Please ensure the live preview matches your expectations before ordering.

For text designs, please note that we may make minor changes to the spacing and orientation of your letters at our discretion based on our expertise.

For monogram designs, please type the initials from left to right in the exact order you want them to appear. In the round monogram style, some letters may look strange in order to confirm to a circular profile. Please reference the live preview.

For an individual’s monogram, it is traditional to arrange the initials from left to right as first name, last name, middle name. So for Sarah Jessica Parker, you would type SPJ. For a couple’s monogram, it is traditional to arrange the initials from left to right as one person’s first name, the shared last name, and the other person’s first name. So for Victoria and David Beckham, you would order VBD.

We begin production within 12 hours after you place your order. Once we begin production, we are typically unable to change your design. If you made a mistake, please email us immediately and we will do our best to accommodate.

Estimated delivery dates are provided at checkout and are updated periodically based on our current production capacity.

Unfortunately we cannot guarantee orders will arrive by a certain date due to unforeseen shipping delays which lie outside our control.

When you receive your mold, you will notice that your design will look backwards or mirrored in the silicone. This allows the design to appear correctly on the molded ice cubes.

1. Use distilled water: Tap water naturally contains impurities which cause white cloudy balls to form in the cubes as they freeze. To minimize cloudiness, we recommend filling your mold with distilled water, which is free from impurities and is readily available at grocery stores for about $1 per gallon.

2. Remove air bubbles: The surface of your ice cubes may have pockmarks created by air bubbles that were stuck inside your design or clinging to the walls of the ice tray when frozen. Prevent this by using a chopstick or butter knife to release any visible air bubbles from the mold before freezing.

3. Temper the ice: Before putting the ice in your drink, place it on a dinner plate at room temperature for a few minutes to allow it to warm up slighty. This prevents the ice from cracking as soon as it hits the liquor.

4. Allow frost to form: As the ice warms up outside of the freezer, moisture in the air will condense on the surface of the ice, creating a nice frost that makes the appearance of your design much sharper. That's the secret to our photos!

5. Keep it dry: here's our spin on the old adage - ice before liquor, design fades quicker. Liquor before ice, stays looking nice. In other words, carefully add your tempered, frosty ice cube to your drink last to keep the design dry. If you pour room temperature liquor over your design, it will quickly vanish, and you'll be quite disappointed!

We stand behind the quality and accuracy our products. If you have a problem with your order, please contact us and we will make it right.