Any order changes MUST be made within the first 1 hour after placing the order. Note, some exceptions apply. If the request has been made after the first hour has passed, we cannot accommodate a request to update or cancel an order. This includes the "Skip Production Line" fee. 

Our Customer Success Department can be contacted via email at Team@Siligrams.com.

For Logo/Graphic orders, all stated lead times do not begin until the proof image of the design is approved by the customer. 

Current Lead Times

Standard processing - 5-10 business days

Priority processing (Skip Production Line) - 3-5 business days

Expedited Shipping is available at checkout. 

 

Refund/Return Policy

Our products are completely custom and made to order. As a result, we DO NOT accept returns, refunds, or exchanges on any orders. However, we can accommodate a REPLACEMENT only if one of these conditions is met: 

• Received damaged items
• Manufacturing defects
• Missing items from your order

Note: An image of the defect must be provided

What does NOT qualify for a return, refund, or exchange?

• Delayed lead/shipping times
• Lost in transit or error in delivery by the shipping carrier
• Incorrect personalization submitted by the customer 
• Delivery issues due to an incorrect address submitted by the customer
• Minimal silicone being present in the molded product 
• Misuse of ice (melting of the design or breaks in the ice)
• Appearance of molded product, not mold (fogginess, cracks, blurred design, height of design, etc.)

For more information click here for the best practices using ice.

 

Skip Production Line Offer

For an additional charge, an expedite production time is available. This does not include shipping times.