You can easily customize your ice molds using our online tool by tapping "Design Now".

We typically begin production within 12 hours of your order being placed. Once we begin production, we are not usually able to change your design. If you make a mistake on your design, please email us immediately as we will do our best to accommodate.

Production lead times are stated at checkout and are updated periodically based on our current production capacity. All lead times are our best estimate for the time it will take us to produce your order prior to shipping and unfortunately we cannot guarantee orders will arrive by a certain date.

Custom Graphic/Logo Designs
If you selected a custom graphic/logo, our designers will get to work processing your design if needed to work on our molds, after which they will send you a proof for approval. Note that any time we spend waiting on your feedback will delay your order's production beyond any stated lead times. Most proofs are processed within a couple business days of orders being placed, so if you do not receive anything via email in that timeframe, please check your spam folder. All custom graphic designs will require a proof approval in order to proceed with production. If we do not hear from you within 2 weeks of the initial proof being sent, we will either proceed with your order using the design you submitted (which may be edited) or we will cancel your order if your design is unusable as provided.
View Artwork Guidelines

Custom Monogram/Text Designs
Text or monogram designs will move forward with production without a proof since you are able to see a live preview during ordering. Note that while we may make minor changes to the spacing and orientation of your letters (for example certain longer words may be turned diagonally on the cube), we will not change the order of any letters for you. Therefore, please be mindful that the order of letters you provide, is the order they will appear on the ice. We will not rearrange initials for you.

Mirroring of Design
Finally, please note that while the live preview on our customizer tool shows designs correctly, your mold will have a mirrored version of your design. This is so the design appears correctly on the completed ice cube. You do not need to mirror your design for us as we will do this for you during the production process.

Lead times and shipping options are displayed in checkout and are updated periodically to reflect our best estimate of when you will receive your order.

We stand behind the quality and accuracy our molds 100%, and we will always make things right if there is a problem with your order. Our amazing customer service team is always a quick message away and will be sure to help you promptly.