Frequently Asked Questions
Are your products made in the USA?
Yes! We proudly manufacture our molds in-house in our production studio in Concord, Massachusetts. Even our raw material is made in the USA to the highest quality and safety standards. If you're looking for a low quality silicone mold, look elsewhere.
How long will it take to recieve my mold?
Our production lead time varies based on order volumes but averages around 1 week from when we recieve your order until we ship. We always list current expected lead times on our our product pages for your reference. Transit times are typically 2-5 business days once they are in the hands of the shipping carrier.
Are your molds dishwasher, oven, and microwave safe?
Yes! Genuine silicone is non toxic and generally very temperature resistant. You can safely bake in our molds up to 400F, run them through the dishwasher, or even microwave them if needed.
How can I make clear ice cubes?
Ice is cloudy when it freezes due to minerals, contaminents, and tiny air bubbles trapped in the water you use in your mold. Using RO filtered or distilled water helps a lot, but there are several additional tips and tricks you can use to get crystal clear ice. Read about them on our page: How to Make Clear Ice at Home.
I haven't recieved my order, what do I do?
Shipping carriers sometimes face delays, so please be patient while your mold is in transit. If your order has been marked as delivered and still has not shown up to where you recieve mail 2 days later, please contact us at email@example.com for assistance.